Your Privacy Is Our Priority: This Privacy Policy applies to all 7reel services. By registering or using our services, you are considered to have accepted this policy.
Introduction
7reel is an online gaming platform serving players in Bangladesh. We believe that your personal data belongs to you. Protecting it is not just a legal obligation — it is a commitment we stand by.
This privacy policy explains what information 7reel collects, why we collect it, how we use it, and what rights you have. Everything is written in plain, straightforward language so there's no confusion.
This policy applies equally to all services on the https://7reel.ws website and its associated mobile applications. If you have any questions, feel free to contact us at any time.
This policy is prepared in compliance with Bangladesh's Digital Security Act and international data protection standards. 7reel continuously updates this policy to reflect the latest legal requirements.
What Information We Collect
7reel collects only the data necessary to operate its services. We do not ask for anything beyond what is needed.
Information collected directly from you:
- Registration Details: Full name, date of birth, mobile number, email address
- Identity Documents (KYC): Copy of national ID, passport, or driving licence
- Address Details: Current Residential Address
- Payment Information: Mobile banking number (bKash/Nagad/Rocket) — not full account details
Automatically collected information:
| Data Type | Purpose | Retention Period |
|---|---|---|
| IP Address | Security Verification | 90 days |
| Device Information | Fraud Prevention | 1 Year |
| Login Time & Date | Account Security | 6 Months |
| Gaming Activity | Service Improvement | Until account closure |
| Cookies Data | User Experience | Browser Session |
7reel never collects your full bank account number, PIN, or mobile banking password. Once a payment is completed, only the transaction reference is stored.
How we use your information
Every piece of data collected has a specific purpose. 7reel does not use any information without a clear reason.
Primary purpose of use:
- Account Management: Creating your profile, verifying login, and securing your account
- Payment Processing: Processing deposit and withdrawal transactions
- Identity Verification: KYC Process & Age Verification
- Customer Support: Resolving your issues and providing support
- Fraud Prevention: Detecting and blocking suspicious activity
- Legal Obligation: Compliance with government regulations
Optional Use (Requires Your Consent):
- Sending SMS or email notifications about special offers and promotions
- Personalized game recommendations
- Participation in satisfaction surveys
You can opt out of optional communications at any time — simply update your profile settings or contact our support team.
Data Sharing — Who Can See It?
7reel never sells your personal data or shares it with third parties for marketing purposes. Data is only shared in limited amounts under specific circumstances.
When Limited Sharing Occurs:
- Payment Processor: Only the minimum required information is shared with bKash/Nagad/Rocket to process transactions. This data is not retained by them once the payment is complete.
- KYC Verifier: Documents may be shared with licensed verification services to confirm your identity.
- Law Enforcement Agencies: When legally required by court order or government directive.
- Anti-Money Laundering: Reporting suspicious financial activity to the relevant regulatory authority.
Our Commitment: 7reel never shares your data with advertisers, data brokers, or third-party marketing agencies. Your data is yours — used solely to provide our services.
Cookies Policy
7reel uses cookies on its website to enhance your experience and maintain platform performance. Cookies are small text files stored in your browser.
Cookie Types & Controls:
You can also manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.
Data Protection Measures
7reel uses industry-leading technology to protect your data — just like a bank, we treat your information as a valuable asset.
Technical Safeguards:
- 256-bit SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
- AES-256 Storage Encryption: All stored data is protected with the highest level of encryption.
- Firewall & Intrusion Prevention: 24/7 monitoring and protection against cyber attacks.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
Administrative Security:
- Only authorized personnel have access to the data they need
- A log is recorded for every data access entry
- Staff receive regular data protection training
- Annual security audits are conducted
If a data security vulnerability is identified, 7reel will notify affected users within 72 hours and resolve the issue promptly.
Your Rights
As a 7reel user, you have full rights over your own data. You may exercise any of the following rights at any time:
Right to Access
You can request to view the information 7reel holds about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
After closing your account, you can request that your data be deleted.
Right to Portability
You can download your data in a structured format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Object
You can object to your data being used for marketing purposes.
To exercise any of these rights, email us at support@7reel.ws or reach out via live chat. 7reel will respond to your request within 30 days.
Child Protection
7reel's services are intended for users aged 18 and above. We never knowingly collect information from minors.
If a minor has registered using a false age and this comes to our attention, the account will be closed immediately and all data will be deleted.
A note to parents: If your child has accidentally created a 7reel account, please contact us. We will promptly close the account and delete all associated data.
How long we retain your data
7reel does not retain data beyond what is necessary. Each type of data has a defined retention period.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the lifetime of your account | Service Operations |
| Transaction Records | 7 Years | Legal Obligations |
| KYC Documents | 5 years after account closure | Regulatory Requirements |
| Support Contact | 3 years | Guaranteed service quality |
| Login Log | 6 Months | Security Review |
| Marketing Preferences | Until opt-out date | Communication Management |
Once the retention period expires, your data is securely destroyed. If legal obligations require us to keep it longer, you will be notified.
Policy Updates
7reel may update this Privacy Policy from time to time. Changes may be made due to technological updates, new legal requirements, or the evolution of our services.
- For minor updates, only the revision date in the website footer will be changed.
- If significant changes are made, advance notice will be sent to your registered email or via SMS.
- Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you have the right to close your account.
Previous versions of the privacy policy are available upon request. The date of the latest update is always shown at the top of this page.
Contact & Complaints
For any privacy-related questions, concerns, or complaints, please contact our Data Protection team. We take every complaint seriously and review each one thoroughly.
7reel will respond in writing to any complaint within 30 days. If you are not satisfied with the resolution, you have the right to escalate the matter to a higher authority.