7reel FAQ — all your questions answered

Each mobile number and email address can only be used for a single one account can be opened. If multiple accounts belonging to the same person are found, all accounts will be closed and balances may be forfeited. Enjoy all the benefits with a single account.

For security reasons, your email and mobile number cannot be changed directly from your profile. Help Center Contact us via live chat and verify your identity with your KYC documents. Your information will then be updated accordingly.

KYC stands for Know Your Customer — the identity verification process. It keeps your account secure and helps prevent fraud. Simply upload photos of the front and back of your National ID or passport. Verification is typically completed within 24 hours.

on the login page and click "Forgot Password?". Enter your registered mobile number or email and you'll receive an OTP or reset link. You'll be able to set a new password and log back in within 5 minutes.

After 5 consecutive incorrect password attempts, your account will be 30 minutes your account will be locked. You can try again after that. For a faster fix, reset your password or contact support.

The name you provided at registration is linked to your KYC verification. If you entered an incorrect name, please contact support. However, once verification is complete, name changes are generally not permitted, as this is part of our financial compliance policy.

To permanently close your account, first withdraw your balance, then support submit a written request. If you want to close your account due to a gambling problem, Responsible Gaming page to use the self-exclusion option.

Minimum deposit at 7reel ৳200You can deposit instantly via bKash, Nagad, or Rocket. Bank transfers are also accepted. Deposits are usually credited to your account within 1–3 minutes.

Log in → Click "Deposit" from the dashboard → Select bKash → Enter the amount → Send the bKash payment to 7reel's number → Confirm with the Transaction ID. Within 1–3 minutes will be credited to your balance. To learn more, Payment page here.

Minimum withdrawal ৳500. Once KYC verification is complete, bKash and Nagad transfers typically take 5–15 minutes Funds are transferred within the timeframe. Bank transfers may take 1–3 business days. Withdrawals requested between midnight and 6:00 AM may take slightly longer.

Yes, KYC verification is mandatory for withdrawals of ৳5,000 or more. While smaller amounts may have some flexibility, we recommend completing KYC in advance for your security. Once verified, you won't need to go through the process again.

Wait 5–10 minutes and refresh the page. If it still doesn't appear, contact support with your Transaction ID. Always save your Transaction ID — this helps resolve issues very quickly.

Common reasons: incomplete KYC, unmet bonus wagering requirements, or an incorrect account number. Check your transaction history for the current status. If it shows "Pending", upload your KYC documents. If the issue remains, contact live chat immediately.

7reel currently supports: bKash, Nagad, Rocket (mobile banking) and direct bank transfers to selected banks. All methods support transactions in BDT (৳). To learn more, Payment page here.

7reel charges no fees on deposits or withdrawals. However, your mobile banking provider (bKash/Nagad) may apply their own transaction fees, which are beyond 7reel's control.

Withdrawal limits vary based on your account tier and KYC status. Standard verified accounts can withdraw up to a daily maximum of ৳50,000 and VIP members can withdraw higher amounts. Contact support for more details.

After registration 100% match bonus on your first deposit automatically. Deposit ৳1,000 and your total becomes ৳2,000. The maximum bonus is ৳10,000. Your first deposit must be made within 7 days of registration.

Wagering requirements mean you must place bets a specified number of times before withdrawing bonus funds. For example: if your bonus is ৳1,000 and the wagering requirement is 10x, you need to wager ৳10,000 before you can withdraw. Full terms Promotions page are provided in detail.

Share your referral code with a friend. When they register using that code, Registration and make their first deposit, you both receive a bonus. You can find your referral code in your profile.

Every bonus has a set expiry period. If the wagering requirements are not met within that period, the bonus will be automatically cancelled. Your original deposit remains untouched — only the bonus is forfeited.

Points are earned automatically on every bet. More bets = more points. Accumulate points to climb VIP tiers — Bronze, Silver, Gold, Platinum — and unlock exclusive benefits. Points can also be used toward future bonuses.

Once you reach a certain loss threshold, weekly cashback is automatically credited to your account. The cashback rate ranges from 5%–20% depending on your account level. Full details of all offers Promotions page you will receive.

Yes, you can cancel a bonus before wagering begins. Go to the "Bonus" section in your profile to find the cancel button. If wagering has already started, cancelling midway will forfeit the entire bonus.

7reel offers 1,000+ games: Slots, Live Casino (roulette, blackjack, baccarat), table games, fishing games, crash games and Sports Betting (cricket, football, tennis). New games are added every week.

Yes, most slots and table games have a demo mode available with no registration required. However, winnings in demo mode cannot be withdrawn as real money. To play for real, Register and make a deposit.

Log in → Select "Live Casino" from the Games menu → Choose your preferred table → Ensure you have the minimum balance and join. A live dealer runs the game in real time via camera.

Sports supported on 7reel Sports Betting: Cricket (IPL, BPL, Test, ODI), Football (Premier League, La Liga), Tennis, Badminton, Kabaddi and more. You can also participate in live betting.

Start by clearing your browser cache and refreshing the page. Check that your internet connection is working. If you have a VPN enabled, turn it off. If the issue persists, try a different browser or device. If none of that works, contact our support team.

If you lose connection mid-round, the round is completed on the server. Once you reconnect, you'll see the result. In most cases, any winnings are automatically credited to your balance. If there's an issue, contact support with your Transaction ID.

Absolutely. 7reel is fully mobile-optimized. You can play directly in the browser on any Android or iOS device — no app download needed. Just open the site in your browser and enjoy every game in full quality on mobile.

Yes. 7reel 256-bit SSL Encryption All transactions are encrypted, and passwords are never stored in plain text. If an unusual login is detected, OTP verification becomes mandatory. Your funds and personal information are fully secure.

Never share your password with anyone. 7reel staff will never ask for your password or OTP. Any such message is a scam. Report it to our support team immediately and change your password.

Yes. Go to Profile → Security Settings → enable "Two-Factor Authentication". An OTP will be sent via SMS or email on every login. This significantly increases the security of your account.

Immediately Help Center Notify us via live chat and request a temporary account lock. Verify your identity using your registered mobile number or email. We'll investigate promptly and help you recover your account.

Always in Browser 7reel.ws Type the URL directly. Check that the address begins with HTTPS. Always verify the URL before clicking any link. If you receive a link claiming to be from 7reel via an unknown number, do not click it — open the site directly instead.

Yes. Go to Profile → Security → Login History to see which devices and times your account was accessed. If you spot any unfamiliar device, change your password immediately and notify support.

Log in → Profile → Responsible Gaming → Set Deposit Limit. You can set daily, weekly, or monthly limits. Decreasing a limit takes effect immediately; increasing one requires a 72-hour waiting period.

Profile → Responsible Gaming → select Self-Exclusion. You can self-exclude for 6 months or permanently. Once activated, it cannot be cancelled before the set period ends. Withdraw your balance first.

7reel's specially trained support team is ready to help. Help Center Reach us via live chat or email. For professional mental health support, please contact the National Institute of Mental Health Bangladesh.

A cooling-off period is a temporary break — available for 1, 7, or 30 days — during which you cannot play any games. Your account reactivates automatically once the period ends. For more details, Responsible Gaming View page.

If a family member is struggling with a gaming problem, please contact our support team. We can review the situation and apply limits or close the account as needed. Keep 7reel out of reach of minors under 18.